Delivery conditions and shipping costs

Terms of delivery and delivery times

We calculate the costs for delivery, depending on the weight and size of the object, as well as the delivery address, after receipt of your order.

As a guideline, you can expect approx. EUR 200.00 for a large piece of furniture, EUR 100.00 for a small piece of furniture, as well as the normal postage costs of the Deutsche Post.

We will be happy to inform you of the delivery costs by telephone or email before you complete your order.


If you wish, you can collect your ordered goods at our premises in 48268 Greven or in 48161 Münster.

The collection of your order should take place within 7 - 14 working days after your order.

For deliveries outside Germany, please contact us in advance to clarify and check available options.

Prices and shipping and delivery costs

The prices stated at the time of ordering plus shipping costs apply. All prices include the applicable value added tax.

For reasons of weight and size, we can only calculate the actual shipping costs once we have received your delivery address.

We deliver by Deutsche Post World Net or DHL at the lowest possible rate.

Our delivery conditions

Our delivery conditions apply to insured shipping up to an amount of 500,- EUR within the Federal Republic of Germany as well as the countries of the European Union (EU).

For deliveries to countries outside the European Union, please inquire in individual cases at: [email protected].

Deliveries within the countries of the EU are insured as DHL PAKET shipment with a maximum of 500,- EUR per package.

If you prefer delivery by a specific service, please let us know in the comments in the order. In this case, the shipping charges may differ considerably from the shipping charges stated here. We reserve the right - after consultation with you - to charge additional costs.

All DHL parcels are shipped with tracking numbers so that they can be traced.

Estimated shipping costs

Our shipping costs are calculated depending on the weight of the package as follows:

Weight up to

Shipping Germany

Shipping EU


8,- €

20,- €


11,- €

26,- €


18,- €

39,- €


18,- €

55,- €

Excess length between 120cm & 200cm

Shipping Germany

Shipping EU

10,0kg + bulky goods

38,- €

56,- €

over 10,0kg + bulky goods

Calculation only possible after order acceptance.

Calculation only possible after order acceptance.

Please note that we are only liable for the delivery of the goods, but not for the delivery of the goods (cf. OLG Hamm 1-2 U 177/10). This means that we have rendered our service with the proven handover to the transport company.

Right of return

You can return the goods received without giving reasons within a further two weeks from the effectiveness of the contract (see above) by returning the goods. The period begins at the earliest with the effectiveness of the contract and receipt of this instruction.

Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) can you also declare the return by requesting the return in text form, e.g. by letter, fax or e-mail. To meet the deadline, it is sufficient to send the goods or the return request in good time.

The return shipment shall be at your expense and risk. The return shipment or the request for return must be sent to the address below.

You can return transport and article packaging to us for disposal or hand it in at a local disposal point free of charge.

Consequences of return
In the event of the effective exercise of the right of return, the services received by both parties must be returned and any benefits derived (e.g. advantages of use) must be surrendered. In the event of deterioration of the goods, compensation may be demanded. This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a shop, for example. You can avoid the obligation to pay compensation by not using the goods as if you owned them and by refraining from doing anything that could reduce their value. If you make use of your right to return the goods, the purchase contract becomes invalid.

Galerie Balbach
Timo Balbach
Saerbecker Street 141
48268 Greven
Phone: +0049 251 93295221
Email: [email protected]


Status: March 2021